How suppliers receive and respond to TripCreator operation requests.
One of the main purposes of the Operations system is to help you track the status of itinerary bookings. This article focuses on the supplier’s experience and the steps they take when handling an operation request.
If you're looking for guidance on how your internal operational team manages bookings, check out this article: Operations System: manage itinerary bookings.
1. Receiving an Operation Request Email
When an operation request is sent from the system, the supplier receives an email signed by the operational team member who issued the request.
The email includes:
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The type of request
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The buyer’s name
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The team member who sent it
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A button to view and respond to the request
2. Reviewing the Landing Page
When the supplier clicks the button in the email, a landing page opens in their browser with details about the service and the request status.
For example: “Louvre Palace 3-hour tour” as a booking request.
To continue, the supplier needs to click on the service name to open the full details and submit a response.
3. Reviewing Operation Request Details
The next page displays:
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Product details
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Buyer information
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Participant details (if provided by the buyer)
The supplier is asked to:
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Review the details
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Send a message in response (optional)
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Select a reply option: Confirmed, Declined, Provisional, or Waitlisted
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Provide contact information
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Accept the terms and conditions
4. Confirmation
Once the response is submitted, a confirmation page appears, showing the updated booking status for the service.
