How suppliers receive and respond to TripCreator operation requests.
One of the key functions of the Operations system is to contact suppliers directly via TripCreator and help you track the status of itinerary bookings. This guide outlines what the process looks like from the supplier’s perspective and the steps they take to handle an operation request.
📌 Looking for guidance on how your internal team manages bookings?
Check out: Operations System: manage itinerary bookings.
1. Receiving an Operation Request Email
When an operation request is sent through the system, the supplier receives an email signed by the operational team member who issued it.
The email includes:
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The type of request
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The buyer’s name
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The team member who sent it
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A button to view and respond to the request
2. Opening the Request Landing Page
By clicking the button in the email, the supplier is taken to a landing page in their browser. This page shows key information about the service and its request status.
To continue, the supplier clicks on the service name to open the full request details and submit a response.
Operation request example: “Louvre Palace 3-hour tour” as a booking request
3. Reviewing and Responding to the Request
The next screen displays:
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Product details
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Buyer information
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Participant details (if provided)
The supplier is prompted to:
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Review the booking details
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(Optionally) send a message to the requester
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Select a response: Confirmed, Declined, Provisional, or Waitlisted
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Enter contact information
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Accept terms and conditions
4. Confirmation
After submitting their response, the supplier sees a confirmation screen showing the updated booking status of the service.
An example of an updated booking status window